FAQ

Maskbus - Business Process!
Inquiry→Quotation→Confirm payment terms→Sales contract→deposit→goods ready→Balance payment →loading goods → delivery→ Service

Q : What's your term of payment?
50% deposit when place order, balance before loading goods. only T/T is allowed.  

Q: How long to delivery? 

Due to Coronavirus COVID-19, The air flights are reduced very much, but air cargoes are increasing day by day, you might experience shipment delay. We do our best for you. 

Q: What is the lead time? 

Please check the product description for lead time, different product different quantity different lead time. 

Q : Is the face masks useful for Coronavirus?

Wearing a face mask is certainly not an iron. If you are likely to be in close contact with someone infected, a mask cuts the chance of the disease being passed on. If you're showing symptoms of coronavirus, or have been diagnosed, wearing a mask can also protect others. So masks are crucial for health and social care workers looking after patients and are also recommended for family members who need to care for someone who is ill – ideally both the patient and carer should have a mask. In fact, a mask is useful for the coronavirus. Chinese epidemic has been effectively controlled due to the promotion of wearing masks. 

Q : Is your disposable face masks and KN95 face masks for hospital? 

Our face masks are used for civil. Hospital need higher level of protection, and they use the different standard protective equipment. Our face masks accord with international standards, they are top grade for civil use. Disposable face masks standard YY/T 0969-2013. KN95 face masks standard GB 2626-2006. Read more face masks standards here. 

Q : What is the currency on your website? 
The currency on our site is USD.  

Q : Can I wash a face masks after use?

NO - Never! Do not wash it with water! The static electricity will disappear without filtering effect after wash it. It is normal that moisture may gather in the inner side of the mask after a long period of use. It can be dried naturally or blown by a hair dryer cold to extend the service life.

Q : Where to buy face masks online? 

Buy from us, maskbus.com, we provide the best disposable face masks, KN95 face masks, N95 FFP2 masks wholesale and retail. 20pcs/50pcs/100pcs/200pcs/500pcs/1000pcs

Q : Where do you ship from? 
Everything is shipped from mainland China
 
Q : Sometimes i got no response. And sometimes late reply on email i sent.
Remember, we are in different side of the world sometimes. Your day time is our night time. The best time to contact us on live chat is our day time (GMT+8 Hong Kong time). Our working hours is based on Asian time. And there is no guys working in weekends and Chinese holidays. Sometimes we have overload email or chat to respond as well, just put kind patient. Y
ou can send us an email or whatsapp +86 13580451002, we will reply you soon when we are in work time. 
 
Q : What Payment methods do you accept?
Order less than $1000 - PayPal, Visa, Master card, Western Union, Bank Wire accepted
Order between $1000-$5000, Western Union, Bank wire accepted

Order over $5000, Bank wire to company account only. 

Q : Do you provide tracking number ?

Yes 100%.  And when you received the tracking number, sometimes it hasn't showed up any status on the tracker yet, it will need 1-2 days especially when we submit your package on weekend. And please read our shipping instruction carefully, then follow the shipping instruction to track your package. 

Q : Which countries do you ship to? 

We ship to USA/ UK / Canada / Australia / Belgium / Chile / Czech Republic / England / Finland / France / Germany / Greece / Holland / Netherlands / Hungary / Ireland / Israel / Italy / Japan / New Zealand / Norway / Poland / Portugal / Qatar / Saudi Arabia / Singapore  / Sweden  / Switzerland  / Thailand / Turkey  / United Arab Emirates UAE and worldwide. If your country is not in the list, please contact us. 

Q : How to wear a face masks? 

1. Wear it with the coloured side facing out/white side facing in. 
2. Ensureit covers the nose & mouth fully
3. Tie/loop the straps around your head or over the ear. 
4. Use two fingers to press the concealed metal wire down to fit the shape of the nose. 

Click the picture to see more information about how to wear face mask

 

Q : Can masks be used repeatedly?
The epidemic virus is ubiquitous. Changing masks is like washing our hands. The outside of the masks will be covered with a lot of bacteria in the air. Repeated wearing requires rigorous alcohol disinfection. Therefore, I strongly recommend that you don’t choose reuse masks in this special period just in case.

Q : What is CE and FDA

All products from maskbus.com have the CE and FDA certification. 

CE marking is a certification mark that indicates conformity with health, safety, and environmental protection standards for products sold within the European Economic Area (EEA).The CE marking is also found on products sold outside the EEA that have been manufactured to EEA standards. This makes the CE marking recognizable worldwide even to people who are not familiar with the European Economic Area. It is in that sense similar to the FCC Declaration of Conformity used on certain electronic devices sold in the United States. The CE marking is the manufacturer's declaration that the product meets EU standards for health, safety, and environmental protection. The mark consists of the CE logo and, if applicable, the four digit identification number of the Notified Body involved in the conformity assessment procedure. "CE" is sometimes indicated as an abbreviation of "Conformité Européenne" (French for "European Conformity"), but is not defined as such in the relevant legislation. The CE mark indicates that the product may be sold freely in any part the European Economic Area, irrespective of its country of origin. 

The Food and Drug Administration (FDA) is a government agency established in 1906 with the passage of the Federal Food and Drugs Act. The agency is separated into divisions that oversee a majority of the organization's obligations involving food, drugs, cosmetics, animal food, dietary supplements, medical devices, biological goods, and blood products.
 
Understanding the Food and Drug Administration (FDA)
The FDA is known for its work in regulating the development of new drugs. The FDA has developed rules regarding the clinical trials that must be done on all new medications. Pharmaceutical companies must test drugs through four phases of clinical trials before they can be marketed to individuals.
 
The FDA is relevant for investors specifically in regards to biotech and pharmaceutical companies. FDA approval can be crucial to companies that are heavily involved in developing new drugs. Without the agency’s approval, regulated products under the FDA's purview cannot be released for sale in the United States.